Shipping policy:
We are committed to delivering your products quickly and safely. Please review our shipping details below. Delivery Timeline Orders for products that are available in stock will be delivered within 2–3 business days inside Bangladesh. For pre-order products, the delivery timeline is 7–15 depending business days on supplier and product availability. Shipping Coverage We currently deliver all across Bangladesh. Delivery timelines may vary for remote or rural areas. Shipping Charges Standard shipping charges apply and will be displayed at checkout.
From time to time, we may offer free shipping promotions. Order Processing Orders are processed within 24 hours of confirmation. Tracking & Updates Customers will receive an SMS or email with tracking details once the product has been dispatched. Possible Delays While we strive to deliver on time, delays may occur due to unforeseen courier or logistics issues, national or public holidays, or supplier delays (for pre-order items). If your order is delayed beyond the mentioned timeline, our customer service team will keep you informed.
Return & Replacement Policy
✅ Check at the Time of Delivery
Please open the parcel in front of the delivery person and inspect the product carefully.
If you receive a wrong, damaged, or defective item, return it immediately to the delivery person.
🚫 Returns After Delivery
Returns are not accepted after delivery.
However, in special cases, you may send the product back to our address via Courier (free of cost).
💰 Refund Policy
Refunds will be issued through the original payment method after the returned product has been received and inspected.
♻️ Replacement Policy
⏱️ Time Limit:
You can request a replacement within 3 days of receiving the product.
📦 Conditions:
The product must be:
Unused
In original packaging
With all accessories included
Replacement is only applicable for:
Defective items
Wrong products
Damaged goods
🔄 Exchange Option:
You may:
Exchange for the same product, or
Choose a different product by paying the price difference (if applicable)
